Recent Posts

Keeping Safety in Mind

7/12/2019 (Permalink)

The month of July is the peak month out of the year for grill fires. That's why every July, we come back onto the blog to share tips from the National Fire Protection Association to make sure that we keep safety in mind as we embark on memorable summer outings with our family & friends.

We wanted to share an important statistic from a News Release from the NFPA , "While gas grills cause more home fires than charcoal grills, NFPA reminds everyone that all types of grills pose a risk for fires and burn injuries. According to the report, over one-quarter (27 percent) of home grill fires started on an exterior balcony or open porch, another 27 percent started in a courtyard, terrace or patio, and eight percent began in the kitchen."

This means that regardless of the type of grill you own, you are still at risk. Let's lower that risk together by sticking to a few safety tips that the NFPA has shared on their website. 

They suggest the following tips for grilling:

  • Propane and charcoal BBQ grills should only be used outdoors.
  • The grill should be placed away the home or deck railings, and out from under eaves and overhanging branches.
  • Children and pets should be at least three feet away from the grill area.
  • Keep your grill clean by removing grease and fat buildup from the grates and trays below.
  • Never leave your grill unattended.

SERVPRO of Phenix City, Eufaula and Tuskegee is locally owned and operated, so we’re already close by and ready to respond immediately when you need us. We make disaster "Like it never even happened." Give us a call today at (334)-298-8252! 

What is Flash Flooding?

7/12/2019 (Permalink)

There are many types of flooding that can cause damage to your home & your community. When you think of summer, we often think of water, whether that is a day at the lake, pool, or just some old-fashioned fun with a garden hose in the backyard. But, summer also can bring storms. One of the most common types of flooding is flash flooding, but what does that really mean?

We're sharing the definition straight from the National Weather Service today. 

Flash Flooding

Flash floods are exactly what the name suggests: floods that happen in a flash! Flash floods generally develop within 6 hours of the immediate cause. Causes of flash flooding include heavy rain, ice or debris jams, and levee or dam failure.

There are many reasons that flash floods occur, but one of the most common is the result of copious amounts of rainfall from thunderstorms that cause flash flooding.

SERVPRO of Phenix City, Eufaula and Tuskegee is locally owned and operated, so we’re already close by and ready to respond immediately when you need us. We make disaster "Like it never even happened." Give us a call today at (334)-298-8252! 

Protecting Pets During Fires

7/12/2019 (Permalink)

You've probably seen our pups on our social media. If you have a dog, you know that they're family. That's why it is important to learn how to protect them in the case of a home fire. 

Home fires are the most common disaster that the American Red Cross responds to – and also the most preventable.

  • The best way to protect your pets from the effects of a fire is to include them in your family plan. This includes having their own disaster supplies kit as well as arranging in advance for a safe place for them to stay if you need to leave your home.
  • When you practice your escape plan, practice taking your pets with you. Train them to come to you when you call.
  • In the event of a disaster, if you must evacuate, the most important thing you can do to protect your pets is to evacuate them, too. But remember: never delay escape or endanger yourself or family to rescue a family pet.

SERVPRO of Phenix City, Eufaula and Tuskegee is locally owned and operated, so we’re already close by and ready to respond immediately when you need us. We make disaster "Like it never even happened." Give us a call today at (334)-298-8252! 

IICRC? What Does That Mean?

7/1/2019 (Permalink)

The IICRC is the Institute of Inspection Cleaning and Restoration Certification, a non-profit organization for the cleaning and restoration industry. For a brief overview, it consists of standards, certifications, and certified firms. As described on their website, their purpose and mission is;

"The mission of the IICRC is to establish and advance globally recognized standards and certifications for the inspection, cleaning, restoration and installation industries."

As a consumer, IICRC allows you to have peace of mind when knowing who to trust in the restoration industry. We have to follow the industry guidelines and perform the scope of work that we have learned in our IICRC classes & continuing education. With the help of DryBook paired with the standards that IICRC puts out, DryBook tells us how much equipment we can set in a home. This depends on the size and how much material has been affected. Pretty cool, right?!

SERVPRO of Phenix City, Eufaula and Tuskegee is locally owned and operated, so we’re already close by and ready to respond immediately when you need us. We make disaster "Like it never even happened." Give us a call today at (334)-298-8252! 

Sound the Alarms

7/1/2019 (Permalink)

Have you tested your fire alarms lately? According to the Red Cross, you could have as few as only TWO MINUTES to escape safely from your house after a fire begins. 

This is why testing your fire alarms should be a part of your home maintenance routine! These alarms in your home make sure that you get alerted as soon as possible that a fire has started. 

Next item on the list is having a planned fire escape route. BUT, having it isn't enough- you need to have practiced this route with your family ahead of time. Check out this free worksheet from the Red Cross to help you as you plan for your Phenix City, Eufaula or Tuskegee home!

Two minutes is quick, but disaster strikes in the blink of an eye. Make sure that your family and your home is ready. Once your family is safe, you can call in the professionals to handle your home.

SERVPRO of Phenix City, Eufaula and Tuskegee is locally owned and operated, so we’re already close by and ready to respond immediately when you need us. We make disaster "Like it never even happened." Give us a call today at (334)-298-8252!

Fire Damage Reconstruction

7/1/2019 (Permalink)

With the addition of our construction manager, Roger Dix, we are ready to handle your fire loss from the beginning to the end. We also moved Bo Bryan over to the reconstruction arena recently. Bo and Roger have both been busy meeting with customers and finding out how we can help them get their home back together.

HOWEVER, we are a mitigation first company. Our main goal has been and will always be to mitigate and save as much material as possible (remember, we believe in Restore > Replace) and we will never go away from that. But, if there are some materials that we do need to remove, please know that we have Roger and Bo ready to meet with you and truly make it “Like it never even happened.”

SERVPRO of Phenix City, Eufaula and Tuskegee is locally owned and operated, so we’re already close by and ready to respond immediately when you need us. We make disaster "Like it never even happened." Give us a call today at (334)-298-8252!

1-4-8 Policy For Your Business

6/24/2019 (Permalink)

Here at SERVPRO of Phenix City, Eufaula & Tuskegee, our top priority is customer service. When disaster strikes in your home, you want someone to be there in a timely manner and you want to be well taken care of. We know that your business is no different than your home! You have worked hard to build your business here in our local community in East Alabama. If you have ever experienced a water or fire loss in your business, you know the emotions that come with it. We are here to help. We will respond promptly so that we can help get your business back to "Like it never even happened."

We have a 1-4-8 policy here at SERVPRO. We have 1 hour to call you back, 4 hours to get onsite, and 8 business hours to have a verbal briefing with you or your insurance company. Our owners prioritize getting onsite quickly. They ensure that this is done by tracking our numbers. We have made this a top priority within our business, and continue to do so, to make sure that we can help you get back to how you were before the loss happened! Save our number below to ensure that you know who to call when disaster strikes.

SERVPRO of Phenix City, Eufaula and Tuskegee is locally owned and operated, so we’re already close by and ready to respond immediately when you need us. We make disaster "Like it never even happened." Give us a call today at (334)-298-8252!

 

The Process Behind Storm Teams & Travel

6/24/2019 (Permalink)

When a natural disaster strikes and a local SERVPRO needs to call in backup from other franchises, they can contact their local storm team. The storm teams are spread out and sectioned off by the region (ours is Team Wilson in Birmingham, Alabama). We wanted to explain the process behind storm teams and how it works! 

Once the storm team has been contacted, they send out an email and ask who wants to travel. When it is time to travel, the storm teams will send franchises to specific zip codes to handle the work there. This is great because it keeps that franchise focused on that territory and they can respond to that territory quicker by already being in vicinity.

All billing and estimates run through the storm teams, as well as all jobs being dispatched by the storm teams. This helps with the consistency of the jobs and keeps all of our franchises working in the same direction! 

SERVPRO of Phenix City, Eufaula and Tuskegee is locally owned and operated, so we’re already close by and ready to respond immediately when you need us. We make disaster "Like it never even happened." Give us a call today at (334)-298-8252!

 

Speciality Drying Equipment

6/24/2019 (Permalink)

As a water restoration specialist, our job is to mitigate and save as much as we possibly can. We focus on drying and saving rather than removing and replacing. Since this is our focus, we have several pieces of specialty drying equipment that can dry out even the most water bound areas.

For example, we have what we call a mat system. If you have real hardwood floors in your home and you sit on a subfloor, this mat system is perfect for you if your wood floors get wet. We can actually dry the floors, dry the subfloor, and lay the floors back down to their original state should they ever have water damage. This has saved the insurance companies thousands of dollars over the years because the wood floors do not have to be removed.

Another great piece of equipment is our cabinet injectadry. This equipment is what we use to dry out hardwood cabinets. When these get wet, we can set the cabinet injectadry and dry the cabinets out so we do not have to remove them! We are going to do more blogs expanding on our specialty equipment. Make sure to keep checking back to learn more!

SERVPRO of Phenix City, Eufaula and Tuskegee is locally owned and operated, so we’re already close by and ready to respond immediately when you need us. We make disaster "Like it never even happened." Give us a call today at (334)-298-8252!

How Software Aids In Drying Your Home

6/24/2019 (Permalink)

Being a part of a franchise system is truly a blessing (as if we don't say that enough). Through the franchise system, we have certain resources that help us be consistent with following the SERVPRO system.

For example, we have a program called DryBook that our technicians use out on the job site. Through DryBook, all of the paperwork, pictures, and information is captured electronically so we do not have to worry about paper and pen. This is in real time so the minute that they save everything, our team back in the office can pull up the file and make sure they have everything that they need to send to the insurance company.

Workcenter Office helps us track our jobs and lets us know the duration of the job.

With DryBook and Workcenter Office, we can accurately tell a story for the insurance company and document everything that they need to know. 

SERVPRO of Phenix City, Eufaula and Tuskegee is locally owned and operated, so we’re already close by and ready to respond immediately when you need us. We make disaster "Like it never even happened." Give us a call today at (334)-298-8252!