Recent Why SERVPRO Posts

2021 SERVPRO Convention + Hitting 15 Years of Business

8/6/2021 (Permalink)

Once a year, all of the SERVPRO franchise owners and some of their team members get together for the annual SERVPRO Convention. In 2020, convention looked a little different. Due to the COVID-19 Pandemic, it was held virtually.

This year, we were fortunate enough to have a hybrid convention! Some of our owners stayed home and watched virtually, while some of the SERVPRO family went down to Orlando, Florida to spend time with each other and learn from one another.

 Our owners, Jim & Susan Culpepper, were recognized for FIFTEEN years of business! This wouldn't be possible without each of you, so thank you from the bottom of our heart.

Through general sessions, workshops and fellowship, our owners were able to gain knowledge that we are bringing back to our territory to better serve YOU.

SERVPRO of Phenix City, Eufaula and Tuskegee is locally owned and operated, so we’re already close by and ready to respond immediately when you need us. We make disaster "Like it never even happened." Give us a call today at (334)-298-8252! 

Our Marketing Team Travels to Atlanta, Georgia

8/4/2021 (Permalink)

Photo of SERVPRO Marketing Teams at training in Atlanta, Georgia This is a picture from the training that our marketing team attended. What a team!

Recently, our team took a trip to Atlanta, Georgia to spend time with other SERVPRO marketing team members. They spent the day learning together and from each other!

One of the best things about SERVPRO is that we are all one team, and we WANT to learn from each other. When you work with SERVPRO, you are working with a national network of over 1,700+ franchise locations from across the country. We are locally owned and operated, but love being able to have the opportunity to see what other franchisees across the country are doing and continuing to push ourselves to give our customers the best possible experience.

SERVPRO of Phenix City, Eufaula and Tuskegee is locally owned and operated, so we’re already close by and ready to respond immediately when you need us. We make disaster "Like it never even happened." Give us a call today at (334)-298-8252! 

Continuing Education Credits in Smiths Station, AL

5/24/2021 (Permalink)

Did you know we offer continuing education courses? SERVPRO of Phenix City, Eufaula & Tuskegee offers both credit and noncredit courses for insurance agents, insurance adjusters, real estate professionals, and Franchise staff. These programs are designed to improve knowledge of emergency mitigation. Courses include:

  • Water Damage Restoration
  • Fire Damage Restoration
  • Understanding Mold in the Restoration Industry
  • Restorative Drying for Loss Control
  • Mitigation Awareness Response Seminar (non-credit course)

Our classes take place right here in our office in Smiths Station, AL! We always post on our social media when we are hosting a Continuing Education course, so be sure to follow us on your favorite platform.

SERVPRO of Phenix City, Eufaula and Tuskegee is locally owned and operated, so we’re already close by and ready to respond immediately when you need us. We make disaster "Like it never even happened." Give us a call today at (334)-298-8252! 

Making Eufaula, Alabama Certified: SERVPRO Cleaned

5/24/2021 (Permalink)

Certified: SERVPRO Cleaned is a defensive cleaning program that goes beyond janitorial or carpet cleaning, it’s a higher standard of clean. This is proactive viral pathogen cleaning that helps ensure the cleanliness of the restaurants, businesses and public spaces in the communities we all call home. Our SERVPRO professionals are trained and experienced in biohazard decontamination and chemical spills - always adhering to the cleaning and decontamination standards set by the Centers for Disease Control and Prevention and local authorities.

Are you interested in a free quote for our Commercial Services, or are you a Consumer who wants to learn more about the program? When you click on the previous text, it'll take you to a page to find out more about what we can do for your home or business in Eufaula, Alabama!

SERVPRO of Phenix City, Eufaula and Tuskegee is locally owned and operated, so we’re already close by and ready to respond immediately when you need us. We make disaster "Like it never even happened." Give us a call today at (334)-298-8252! 

Thankful for Our Phenix City Team

5/17/2021 (Permalink)

Last week, we posted this on Facebook. (Pssst - If you aren't following us on social media yet, this is your sign!)

We had a fun Friday last week with our team playing a SERVPRO themed jeopardy game at our office in Smiths Station, Alabama. Congratulations again to Brandon for winning the grand prize!

We are so thankful for all of our employees! Our team is truly the best and takes such great care of our customers. We can't sing their praises enough!

SERVPRO of Phenix City, Eufaula and Tuskegee is locally owned and operated, so we’re already close by and ready to respond immediately when you need us. We make disaster "Like it never even happened." Give us a call today at (334)-298-8252!

IICRC Certified & Your Peace of Mind

5/17/2021 (Permalink)

Did you know that we are an IICRC Certified Firm? Let's talk about what that means.

The IICRC is the Institute of Inspection Cleaning and Restoration Certification, a non-profit organization for the cleaning and restoration industry. For a brief overview, it consists of standards, certifications, and certified firms. As described on their website, their purpose and mission is;

"The mission of the IICRC is to establish and advance globally recognized standards and certifications for the inspection, cleaning, restoration and installation industries."

As a consumer, IICRC allows you to have peace of mind when knowing who to trust in the restoration industry. We have to follow the industry guidelines and perform the scope of work that we have learned in our IICRC classes & continuing education. With the help of DryBook paired with the standards that IICRC puts out, DryBook tells us how much equipment we can set in a home. This depends on the size and how much material has been affected. Pretty cool, right?!

SERVPRO of Phenix City, Eufaula and Tuskegee is locally owned and operated, so we’re already close by and ready to respond immediately when you need us. We make disaster "Like it never even happened." Give us a call today at (334)-298-8252! 

Disaster Recovery Teams

5/17/2021 (Permalink)

SERVPRO of Phenix City, Eufaula and Tuskegee is locally owned and operated—so we’re a part of this community too. We are also part of a national network of over 1,700 Franchises, which enables us to respond quicker with more resources. For major storms and disasters, we can call upon special Disaster Recovery Teams strategically located throughout the country.

You can click here to read more about our Disaster Recovery Teams

The SERVPRO Disaster Recovery Team can provide help whether you're dealing with a tornado, hurricane, blizzard or flood. The SERVPRO System has a network of strategically positioned storm teams on standby should a disaster strike near you. Available 24 hours a day and 365 days a year, we are prepared for the unpredictable. 

SERVPRO of Phenix City, Eufaula and Tuskegee is locally owned and operated, so we’re already close by and ready to respond immediately when you need us. We make disaster "Like it never even happened." Give us a call today at (334)-298-8252! 

A Moment of Silence

9/11/2020 (Permalink)

Today is 9/11. We are remembering those we lost on this day nineteen years ago & honoring the heroes. Please join us in a moment of silence.

Throughout the COVID-19 pandemic, we have been doing our best to help first responders feel safe as they keep all of us safe. For all first response vehicles, we have been offering towel surface wipe down and Microbial Misting throughout the vehicle at no cost to our first responders. If you'd like to see our last blog post on it, you can read that by clicking here.

SERVPRO of Phenix City, Eufaula and Tuskegee is locally owned and operated, so we’re already close by and ready to respond immediately when you need us. We make disaster "Like it never even happened." Give us a call today at (334)-298-8252! 

Employee Safety During COVID-19

5/15/2020 (Permalink)

Here at SERVPRO of Phenix City, Eufaula & Tuskegee, we want to share a few helpful tips to keep your employees safe. Encourage your employees to…

Practice Good Hygiene

  • Stop shaking hands – use other noncontact methods of greeting
  • Clean hands with sanitizer or wash their hands frequently
  • Avoid touching their faces and cover coughs and sneezes
  • Disinfect surfaces like doorknobs, tables, desks, and handrails regularly
  • Increase ventilation by opening windows or adjusting air conditioning

Be Careful with Meetings & Travel 

  • Use videoconferencing for meetings when possible
  • When not possible, hold meetings in open, well-ventilated spaces
  • Consider adjusting or postponing large meetings or gatherings
  • Assess the risks of business travel

Handle Food Carefully 

  • Limit sharing food with others
  • Strengthen health screenings for cafeteria staff and their close contacts
  • Ensure cafeteria staff and their close contacts practice strict hygiene

Stay Home if…

  • They are feeling sick
  • They have a sick family member in their home

SERVPRO of Phenix City, Eufaula and Tuskegee is locally owned and operated, so we’re already close by and ready to respond immediately when you need us. We make disaster "Like it never even happened." Give us a call today at (334)-298-8252! 

Cleaning Your Business During COVID-19

5/15/2020 (Permalink)

SERVPRO of Phenix City, Eufaula & Tuskegee offers cleaning services including the removal of biohazard contaminants. We have the specialized training and products to get your property back to business. SERVPRO is being called on by numerous businesses and community leaders to perform the necessary bioremediation services to clean, disinfect and sanitize their properties. SERVPRO uses EPA approved products and follows the CDC guidelines for cleanup practices. If you are interested in inquiring about our services we’re here to help – 24 hours a day, seven days a week, while life gets back to normal in the communities we all call home.

The CDC recommends the use of a labeled hospital-grade disinfectant with claims against similar pathogens to the coronavirus. Multiple products in the SERVPRO product line meet this standard and carry the EPA-registered emerging pathogens claims. While there is currently no product tested against this particular strain of the coronavirus, we are following all guidelines as provided by the CDC.

SERVPRO of Phenix City, Eufaula & Tuskegee professionals are uniquely prepared during this unprecedented time to clean and disinfect your home or business according to the protocols set forth by the CDC.

SERVPRO of Phenix City, Eufaula and Tuskegee is locally owned and operated, so we’re already close by and ready to respond immediately when you need us. We make disaster "Like it never even happened." Give us a call today at (334)-298-8252! 

Trained to the Highest Standards

5/8/2020 (Permalink)

SERVPRO professionals are trained in adhering to the highest cleaning and sanitation standards. SERVPRO of Phenix City, Eufaula and Tuskegee is being called on by numerous home owners and property managers to perform the necessary bioremediation services to clean, disinfect and sanitize their properties. SERVPRO uses EPA approved products and follows the CDC guidelines for cleanup practices. If you are interested in inquiring about our services we’re here to help – 24 hours a day, seven days a week, while life gets back to normal in the communities we all call home.

SERVPRO of Phenix City, Eufaula and Tuskegee is locally owned and operated, so we’re already close by and ready to respond immediately when you need us. We make disaster "Like it never even happened." Give us a call today at (334)-298-8252! 

Here in Your Community. Here to Help.

5/8/2020 (Permalink)

During uncertain times, SERVPRO of Phenix City, Eufaula & Tuskegee is prepared to help you when it matters most.

Responding during difficult times is what we do, it’s who we are and what we know. Right now, during this most unprecedented moment we share with you, we continue to answer the calls of our neighbors who need us most.

Our business remains open to you as our employees and services are essential during this coronavirus pandemic. If your home or business is in need of cleaning and sanitizing, or any of our core water and fire services, give us a call. We are here and ready to serve.

SERVPRO of Phenix City, Eufaula and Tuskegee is locally owned and operated, so we’re already close by and ready to respond immediately when you need us. We make disaster "Like it never even happened." Give us a call today at (334)-298-8252! 

Supporting our First Responders. Serving our Communities.

5/8/2020 (Permalink)

SERVPRO tent set up at Russell County Sheriff's Office Check out our parking lot set-up!

Last week, you could find our awesome employees working hard to clean, disinfect and sanitize for the Russell County Sheriff's Office. For all first response vehicles, we have been offering towel surface wipe down and Microbial Misting throughout the vehicle at no cost to our first responders. 

We've been sharing lots of photos on our social media, so be sure to click one of the icons in the upper righthand side of our website to follow along with us on your preferred platform. 

SERVPRO of Phenix City, Eufaula and Tuskegee is locally owned and operated, so we’re already close by and ready to respond immediately when you need us. We make disaster "Like it never even happened." Give us a call today at (334)-298-8252! 

*While supplies last *For all First Response Vehicles

Free Continuing Education Seminars in August 2019

7/24/2019 (Permalink)

We are offering TWO free Continuing Education Seminars on August 14th, 2019. These seminars will be held at our office located at 17159 US Hwy 280 East in Smiths Station, AL, 36877. Please see below for details!

Cleaning and Restoring Smoke Damaged Contents (2 Credit Hours) - Course #6000040048 

  • Registration Time: 9:30est/8:30cst
  • Course Time: 10:00est/9:00cst
  • 100% Attendance is REQUIRED in order to receive CE Credit for this course.

Restorative Drying for Water Damage (2 Credit Hours) - Course #27385 

  • Registration Time: 12:00est/11:00cst
  • Course Time:  12:30est/11:30cst
  • 100% Attendance is REQUIRED in order to receive CE Credit for this course.

Class size is limited. Please reserve your spot by contacting 

Lynn Smith at (334) 298-8252 or lsmith@SERVPRO9392.com

We look forward to seeing you there! 

SERVPRO of Phenix City, Eufaula and Tuskegee is locally owned and operated, so we’re already close by and ready to respond immediately when you need us. We make disaster "Like it never even happened." Give us a call today at (334)-298-8252! 

We Will Miss You, Carlos!

3/24/2019 (Permalink)

Carlos & Bo are pictured above.

On Friday, March 22nd, we had an employee breakfast at our office in Smiths Station, Alabama, and celebrated years of hard work from a dedicated employee. Here at SERVPRO, you'll see us referring to our employees as our "SERVPRO Family" and we really mean that. Carlos has done just that. He's always come to work with a positive attitude and has always been a dedicated member of the team. It is hard to say goodbye, but we are thankful to have had him as a part of the SERVPRO family. 

“Carlos has worked with us for the past 6.5 years and has learned the business and done everything asked of him. He has the utmost pride in his work and pays attention to the details. Carlos has been a dedicated team member for us and we are truly going to miss him. We wish him nothing but the best.” Bo Bryan, Production Manager

Job File Coordinator

3/24/2019 (Permalink)

Here at SERVPRO of Phenix City, Eufaula & Tuskegee, we know that the last thing you're thinking about is the claims process when disaster strikes your home or business. That's why we help manage the insurance paperwork and process. Let's talk about what a Job File Coordinator is and what that means for you as our customer!

A Job File Coordinator performs tasks related to customer calls, job monitoring, tracking, coordination, and audits of jobs. They also create preliminary estimates (and this is just to name a few of the many tasks that our amazing job file coordinators help us with on a daily basis).

But, what does this mean for you? This means that you'll have someone in our office who is your dedicated point of contact. They will monitor your job (by communicating with our production team) and work with your insurance company and make sure that you're kept up-to-date every step of the way. 

24/7/365

3/24/2019 (Permalink)

We know that Alabama storms don't wait for business hours. We know that water leaks don't wait for a weekday. We know that fires don't discriminate. That's why we are here for you 24 hours a day, 7 days a week, 365 days of the year. 

We are locally owned and operated. This means we are close by and ready to respond when disaster strikes your Phenix City, Eufaula or Tuskegee home or business. We have highly trained technicians and state-of-the-art equipment ready to respond and to properly clean and restore your house so that it feels like home again.

SERVPRO of Phenix City, Eufaula and Tuskegee is locally owned and operated, so we’re already close by and ready to respond immediately when you need us. We make disaster "Like it never even happened." Give us a call today at (334)-298-8252!

Here to Help

3/24/2019 (Permalink)

Joe Walden (Smiths Station's Fire Chief) and Jim Culpepper (owner) pictured above.

At our Business After Hours event with the East Alabama Chamber of Commerce, we had a TV raffle to raise money for a local family who recently suffered fire damage at their home. That local family was the family of Smiths Station's Fire Chief Joe Walden. We raised $350 and matched that as a company to donate a total of $700 to his family. The attendee who won the television in the raffle asked for it to be donated right back to that family. Thank you to our generous community for helping us make this happen!

We also wanted to share a comment on our Facebook post from a former employee Lois, "I’ve been retired from this SERVPRO for almost 4 years and I am still proud to say, THAT’S MY TEAM!!
Best team ever!!" 

When we say SERVPRO family, we mean it. Thank to our local community for letting us help you all in your times of needs. We are so proud to serve this local community. 

Restore > Replace

3/24/2019 (Permalink)

Let's talk about content restoration. 

SERVPRO of Phenix City, Eufaula & Tuskegee specializes in restoring contents damaged by fire, water, or mold. Our expertise and “restore” versus “replace” mentality can help you save money while preserving precious keepsakes that can’t be replaced. We pretest your contents to determine what items can be restored back to their condition before the water damage. We utilize several methods of cleaning your contents, including the following:

  • Dry Cleaning - Used for cleaning light residues or to pre-clean prior to wet cleaning.
  • Wet Cleaning - An effective cleaning method for removing moderate to heavy residues.
  • Spray and Wipe -Effective for items that can’t withstand wet cleaning.
  • Foam Cleaning - Used for upholstery fabrics that might shrink or bleed if wet cleaned.
  • Abrasive Cleaning - Involves agitation of the surface being cleaned. 
  • Immersion Cleaning - Contents are dipped into a bath of the cleaning product. 

We know how much your belongings mean to you. They're more than just content; they're photos, they're your babies first outfit, they're memories. We understand that. That's why we pride ourselves on being able to do our best to Restore > Replace. 

First Responder Bowl

12/4/2018 (Permalink)

SERVPRO is proud to announce the inaugural SERVPRO First Responder Bowl being played at historic Cotton Bowl Stadium. The newly renamed bowl is designed to honor the sacrifice and service of the brave men and women who are the first line of defense in local communities like Phenix City, Eufaula & Tuskegee when the unexpected or the unthinkable happens. Kickoff for the event, televised by ESPN, is December 26 at 1:30 ET, featuring Boston College and Boise State.

The SERVPRO First Responder Bowl will honor first responders including police officers, firefighters, EMS workers, correctional officers, search and rescue teams, dispatchers, security guards, federal agents, border patrol agents, and military personnel who have specialized training and are the first to arrive and provide help at the scene of an emergency. Event organizers planned to distribute 10,000 complimentary tickets to verified first responders and their families who sign up at https://www.firstresponderbowl.com/first-responders. These complimentary tickets are possible thanks to corporate sponsors like SERVPRO and individual fans who chose to “Sponsor a Responder” with a $15 donation when they purchase their general admission tickets.

“The SERVPRO First Responder Bowl is a celebration of the commitment to service demonstrated by the everyday people who willingly put themselves in harm’s way to protect the lives and property of their neighbors,” said Sue Steen, CEO of SERVPRO Industries, Inc. “SERVPRO is honored to have this opportunity to shine a spotlight on all of these hard working first responders, and their families, and to recognize them for the heroes they are.”